Terms and Conditions
The Learning Agreement
Please note that when you order and pay for a course online, it is taken that you have agreed to the terms of our Learning Agreement.
Students should be 18 years of age with a good command of English. No previous qualifications are required only an interest in the subject and a desire to work in a holistic way. Full details about our courses are available online or in our prospectus so students should be sure they wish to study the study programme and have study time available. (around one or two hours every fortnight). Courses are valid for one year only and should be completed in this period, but if you have more study time you can elect to fast track to six months.
Students are responsible for postal charges and any bank transfer fees, and keeping copies of their homework. Please note the school is not responsible for any lost homework sent by post or email.
ENROLLMENT AND FEES
Enrolment can be made via the internet and payment made in full with a credit card. Alternatively you can enroll by post and pay with either one or two (equal payments) by cheque or postal orders. When paying in two halves, your course will be sent in two halves, on receipt of each payment. Second payments made by cheque or postal order after one year will be charged at the current rate.
Please note that we regret that if we make a refund that has incurred credit card or bank transfer charges, students will be refunded less the transfer fees charged to Holistic Design/Iris School.
Fees are held for the period of one year from enrolment and any coursework sent in after this time will be charged an additional fee of £30.00 for each year in order to meet additional tutoring and administration charges.
Please allow up to one week to receive your course notes via email.
Please allow up two weeks to receive your course notes on CD Rom.
Please allow up to 30 days to receive your course notes in Workbooks (UK only) Materials are posted by ROYAL MAIL first class post or airmail post only.
If you want your course sent by DHL or other courier service you will have to arrange collection and payment yourself.
OUR RETURN POLICY
The Holistic Design Institute website gives detailed information about each course, and you can ask for extra advice in order to choose one that is right for you.
As email and CD courses are so easily copied electronically the material cannot be returned, we regret that we cannot offer a refund. Once you have enrolled, students have the opportunity of viewing the lessons online, so if you have not downloaded the files you may still be able to change to another course of similar or greater value by special arrangement.
In order to protect the copyright of our course material refunds are made entirely at the discretion of the school. This applies to workbooks only.
Students should contact the school if there is a problem with their course notes within 14 days of receipt, we will replace them free of charge. During this time you can also elect to change to another course. An administration charge of £35 will be made for cancellation of any course in addition a £25 charge will be made per workbook returned to cover printing costs and postage and packing. (We have notes printed and bound into workbooks to order and we pay in advance.)
Should you decide to change to another course you can do this free of charge but will be asked to pay for any difference in fees and extra administrative costs ( and p&p if applicable)
PLEASE NOTE OUR FEES ARE VALID FOR ONE YEAR FROM ENROLMENT
If you send in your first set of homework after one year you will be charged extra for increase in administration and tutoring fees. We offer the chance to renew your course for two more submissions, but only if you do this within one year of your course expiring.
We reserve the right to withdraw a course at any time after the agreed period.
Should you have any complaints or enquiries regarding our terms and conditions please contact the school office. If the problem cannot be resolved we are happy to abide by the decision of a mutually denominated arbitrator.
Please note that we regret that if we make a refund that has incurred credit card or bank charges, students will be refunded less the fees charged to Holistic Design/Iris School and less any postage and packing charges incurred.